user account Archives - FLUX:: Immersive https://www.flux.audio/knowledge-base/tag/user-account/ FLUX:: Immersive Thu, 25 May 2023 09:57:55 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://www.flux.audio/wp-content/uploads/2017/08/132.png user account Archives - FLUX:: Immersive https://www.flux.audio/knowledge-base/tag/user-account/ 32 32 164167279 Where do I find the invoice for my purchase? https://www.flux.audio/knowledge-base/where-do-i-find-the-invoice-for-my-purchase/ Mon, 07 Dec 2020 10:55:52 +0000 https://www.flux.audio/?post_type=epkb_post_type_1&p=15906 You find your invoice, and all order history with corresponding invoices, in the order history section in your FLUX:: user account. FLUX:: User Account Order History Section

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]]> You find your invoice, and all order history with corresponding invoices, in the order history section in your FLUX:: user account.

FLUX:: User Account Order History Section

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]]> 15906 How do I delete my FLUX:: user account? https://www.flux.audio/knowledge-base/how-do-i-delete-my-flux-user-account/ Mon, 07 Dec 2020 10:25:31 +0000 https://www.flux.audio/?post_type=epkb_post_type_1&p=15891 If you have any questions regarding your user account data privacy, you are welcome to read our privacy policy here. If you only want to unsubscribe from our newsletter, unsubscribing can be done at any time using our Newsletter Unsubscribe Form. If you want to delete your FLUX:: user account, please contact support using the […]

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]]> If you have any questions regarding your user account data privacy, you are welcome to read our privacy policy here.

If you only want to unsubscribe from our newsletter, unsubscribing can be done at any time using our Newsletter Unsubscribe Form.

If you want to delete your FLUX:: user account, please contact support using the actual email address registered in your FLUX:: user account.

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]]> 15891 How to reset your FLUX:: user account password https://www.flux.audio/knowledge-base/how-to-reset-your-flux-user-account-password/ Mon, 07 Dec 2020 10:20:21 +0000 https://www.flux.audio/?post_type=epkb_post_type_1&p=15889 If you have lost, or if you can’t remember, your FLUX:: user account password, to recover your password:

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]]> If you have lost, or if you can’t remember, your FLUX:: user account password, to recover your password:

  1. Go to the FLUX:: user account password reset page
  2. Enter your FLUX:: user account email address and click Reset.
  3. If your email address is registered in our user database, an email with a link to reset your password will be sent to you within the next minutes after clicking reset.
  4. Check your inbox for the password reset email, if you can’t find it, please check your spam folder as well.
  5. Click on the Password Reset link in the email.
  6. Enter a new password and click Reset.

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]]> 15889 Online store, shop account locked after registration (Login Error: Account is disabled) https://www.flux.audio/knowledge-base/online-store-shop-account-locked-after-registration-login-error-account-is-disabled/ Mon, 07 Dec 2020 10:17:33 +0000 https://www.flux.audio/?post_type=epkb_post_type_1&p=15887 If you can’t login to your FLUX:: account, or if you get a Login Error: Account is disabled when you try to login, please check that you account email is verified. When you register an account in the FLUX:: online shop, an email with an email-address verification link is sent to your email address. To […]

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]]> If you can’t login to your FLUX:: account, or if you get a Login Error: Account is disabled when you try to login, please check that you account email is verified. When you register an account in the FLUX:: online shop, an email with an email-address verification link is sent to your email address.

To find this email, please check your inbox again, as well as your spam folder, for an email sent by no-reply@flux.audio with the following subject Email address verification.

In the email there’s a verification link to confirm your email address, please click the verification link in the email, and your account will become enabled and you should then be able to login to your account.

It is not possible to login to your FLUX:: user account without the email address verification.

NOTE: If had an account prior to 2019 you need to create a new account in our new shop system (launched in 2019). If you bought your FLUX:: licenses prior to this, your licenses are, of course, still available in your iLok account. Thanks for your understanding!

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